How do I join the Ambassador Program?
Thanks for your interest in our program!
go to "Ambassador Program" and fill up form.
Selected ambassadors will receive exclusive discounts, be entered in all our giveaways, receive FREE items, and have a chance to earn some serious cash with a 20% commission on all sales generated through a personal promo code.
If selected, all you have to do is purchase your first purchase of any sort! After that, you will receive exclusive discounts and benefits for being part of our team!
We look forward to hearing from you!
What can I get as an Ambassador?
All ambassadors get 50% discount on first purchase
All ambassadors receive 20% commission of the sale price every time their personal code is used.
All our ambassadors gets VIP treatment
All ambassadors will get a chance to win freebies
All our ambassadors receive AMAZING deals and and discounts
Receive early notice on all new releases
Discounts for your friends and family
How old do I have to be to join the Ambassador Program?
Thanks for your interest in joining our Ambassador Program!
Due to the nature of the program, we require our Ambassador to be 18 years or older. If you are under 18 you would need to ask parents permission before submitting your application.
Order Processing time?
We do our best to get orders out as quickly as possible. Once your order is placed please allow 1-4 business days for processing.
Change Order / Update shipping address
Please contact us Immediately through email or on our IG Account if you need any changes, once your order has been shipped out, we cannot make any changes anymore.
I was so excited to place my order that I forgot to use my code
Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. But we can send you and item to cover the price of the discount
Cancel Order / Refund Order
Merchandise orders: Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Missing / Lost Orders
We provide a shipping confirmation and tracking details on all our orders allowing customers to track their packages and ensure delivery. Unfortunately, if your order goes missing or is lost and a ‘delivered’ status is on your tracking details, we are not liable for lost/stolen packages, we are unable to provide a replacement or refund.
Return To Sender
My package is being returned to Sender, what do I do now? If your package does not successfully deliver and is sent back to Breezy Swim, it’s typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus a 10% restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Breezy Swim does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at firstname.lastname@example.org with details/photos of the product and the defect.
We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost) or refund the purchase price less a 20% restocking fee, using the original method of payment.
Rachelle's Apparel has the right to reject returns based on the following:
- Hygiene strip has been removed or tampered with
- Item has visible signs of being worn, washed, stained, including deodorant marks, make up etc.
Store credit in the form of a Rachelle's Apparel E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item. Rachelle's Apparel does not issue store credit for the original shipping charges.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a customer return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all Rachelle's Apparel Customer across the globe.
Reserved Rights Regarding Returns
Rachelle's Apparel reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Rachelle's Apparel reserves the right to refuse service to any customer or entity, due to similar actions as noted above.